US SHIPPING POLICY
Seek The Joy Podcast ships to all 50 states. All items are processed and shipped within 5-10 business days from the date of receipt. All orders in the U.S. are shipped via USPS or FedEx. Seek The Joy Podcast will determine the best shipping carrier for you, depending on your order and shipping location. The instant your order is successfully placed, our system will automatically process your order and it will be processed to ship out as soon as possible.
Seek The Joy Podcast is not responsible for stolen or lost packages. Postal issues are the sole responsibility of the carrier. Please contact USPS or FedEx with issues directly. If the USPS or FedEx does not cover the entire amount of the lost or stolen package, Seek The Joy Podcast may in some cases refund the difference. Customer must submit a copy of the claim with the amount awarded by the carrier and we will review the case before any refunds or replacements are issues.
Seek The Joy Podcast is NOT responsible for packages that have incomplete, wrong or insufficient addresses provided to us by our customers. If the tracking history of the package states that it has been "delivered" it does not qualify for any refunds.
If your order is returned due to incomplete, insufficient or wrong address, you are responsible for original shipping & handling. This amount will be deducted from your order.
We are not responsible for any items damages during shipping transit and we will not accept damaged items for return. Customers must file a claim with USPS Claims.
Orders are processed Monday thru Friday, excluding holidays and after payment has been confirmed.
Processing time is 5-10 business days depending on the product ordered. Orders received after 5:00 PM PST will be processed on the following business day.
Weekend orders will be processed on the following business day.
All orders received by Friday after 12:00 PM PST will be processed on the next business day.
Processing time for orders placed during Promotions, Sales or Holiday Periods may take up to 5 additional business days.
Thank you so much in advance for your patience! All of our products are made by hand (with love!) for the Seek The Joy Fam.
For International orders, currently Seek The Joy Podcast only ships to Canada. We are working on a way to bring our products to everyone!
Once the package leaves the United States we have no control over international carriers, customs policies. and package arrival time frames.
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.
All international orders are shipped via USPS Priority Mail.
When ordering outside of the U.S., the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Seek The Joy Podcast has no control over these charges, nor can Seek The Joy Podcast predict what they may be.
Customs, duties, and taxes are non-refundable and the sole responsibility of the recipient: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
refunds + RETURNS POLICY
Due to the nature of our products, Seek The Joy Podcast does not accept returns. ALL SALES ARE FINAL. We do offer exchanges for defective goods, please contact us within 7 days of receipt of your package at firstname.lastname@example.org. To complete your exchange, we require a receipt or proof of purchase.
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at: email@example.com. To complete your exchange, we require a receipt or proof of purchase. Seek The Joy Podcast is not responsible for shipping fees on exchanges.
Your satisfaction is our top priority and we will do what we can to ensure you're happy with every purchase!
Please contact us via email firstname.lastname@example.org with any questions or concerns.
Thank you for supporting Seek The Joy Podcast!